Screen sharing
The Customer app shares your primary display only. Select Stop screen sharing whenever you want.
Attended remote support
Get help with your computer—on your terms.
NorthWave Assist lets you choose exactly what to share with an authorised technician. Nothing is shared, and no one can control your computer, without your clear approval.
Stay alert: only share a Support ID with a technician you expect. NorthWave will never ask for your password, bank details, or a one-time security code through remote support.
Customer application
Download NorthWave Assist for Windows
Download the portable Customer app for a support appointment, then select Extract all before running it. The Technician Console is available to authorised NorthWave technicians and requires a permitted Microsoft/Entra account to sign in.
Testing downloads: these pilot ZIP links are available for a limited time. Extract the archive first, then compare the ZIP SHA-256 hash before running the contained app: Customer 282F9D1B3B01D4B3EEF3BF9F30E485922BDEFE7359C898FFE0BC45FD64890C2C; Technician DEF1F10F089BE06D83213E99B1941F937A23183AAD66D2C5BD184FD1557B3C05. Do not disable Windows security controls—if you see an unexpected warning, contact NorthWave before continuing.
A simple, visible process
How a support session works
Support is a conversation, not unattended access. You can pause or end it whenever you choose.
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1
Get a Support ID
Open NorthWave Assist on your Windows computer and select Get support ID. The nine-digit ID expires after five minutes.
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2
Review the request
Your technician sends a request with their reason for helping. Check the details before you approve. If anything seems wrong, decline it.
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3
Share your primary display
Start sharing only when you are ready. Primary-display sharing begins attended control automatically, and you can stop it immediately from the app.
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4
End when you are ready
Stop sharing, stop control, or select End support session. The technician can also end the session.
You remain in control
Primary-display sharing starts attended control.
A technician may view and control your computer only after you approve their support request and start sharing your primary display.
The share action starts attended control automatically. You can stop screen sharing, stop control, or end the support session at any time.
Remote control
Control starts automatically when you start primary-display sharing. Select Stop remote control immediately to block input.
End the session
Select End support session to close the support session completely.
Common questions
Support without surprises
What can the technician see?
Only your primary display, after you approve the request and start sharing. You can stop sharing at any time.
When does remote control start?
After you approve the support request, remote control starts automatically when you begin sharing your primary display. You can stop control immediately or end the session at any time.
What should I do if I do not recognise the request?
Decline the request and contact NorthWave through the support channel you already use. Do not share your Support ID with unexpected callers or messages.
Can I stop the session?
Yes. You can stop screen sharing, stop remote control, or end the support session whenever you choose.
Where can I download NorthWave Assist?
For an approved pilot session, use the Customer application download above. The technician application is provided only to authorised NorthWave technicians.
Need support?
Use the NorthWave support channel you already trust.
Before sharing a Support ID, confirm that the technician and reason for support are expected.